# AI Email Support for Ecommerce | Revora > Revora's AI resolves customer emails: order status, returns, refunds and FAQs, automatically, and steps in to sell when the question turns into an order. ## The AI that resolves the email, not just routes the ticket. Answer "where is my order," handle returns and refunds, and resolve the FAQ automatically, so your team only handles what actually needs a person. ## One AI for the inbox, not a bolt-on to it. Most email tools sit on top of a separate ticketing layer. Revora is the same AI that already runs your other channels. ### 01: Absorbs the repetitive tickets first "Where's my order," returns, refunds and FAQ resolved without a queue, so your team only sees what actually needs a person. ### 02: Keeps a written record you can trust Every reply works from your catalogue and policies and is logged, which matters more in writing than in a chat bubble. ### 03: Replies in real Arabic, not a translation Matches your team's tone, formal or casual, and switches with the customer mid-thread. ## AI email support that resolves, not just routes. One AI runs both jobs in your inbox, but it earns its keep on support first. Most email tools sort a message into a queue and wait for a person; Revora finishes the job itself. ### Customer support: Resolve support in the same thread Revora answers order status, returns and refunds from your store record, so your team handles only what needs judgement. - **Answer "where is my order"**: Replies with a delivery timeline from your store record, in Arabic or English. - **Handle returns and refunds**: Runs real actions against your store, using the workflow your team already has. - **Resolve the FAQ fast**: Answers policy, sizing and delivery questions from your own documents. - **Escalate only the real cases**: Resolves what it can itself, hands off the rest with the full thread attached. ### Shopping assistance: Sell inside the email Why send a customer to a queue to buy? The AI reads your live catalogue and closes the sale in the same reply. - **Answer from your live catalogue**: Returns the real item, the real price and in-stock variants, written into the reply. - **Recommend from what they ask for**: Matches a size, a scent or a budget to a real product on your shelf. - **Write the order in your store**: Creates it inside Salla, Zid or Shopify, with the payment link in the same thread. - **Recover the abandoned cart by email**: Follows up with the exact product, the price and a checkout link. ## The questions that show up in your inbox every day. The jobs you hire the channel for, handled end to end. ### Where's my order Answered from your store record, in Arabic or English, without a human. ### A return or exchange Handled as a real action against your store, not a promise to look into it. ### A complaint, in writing Replied to from your policies and tone, so the record matches your brand. ### A question the FAQ already answers Resolved from your own documents, not a generic script. ### A volume spike, after hours Handled at 1am or during a promo, without pulling in another agent. ### A handoff to a person Escalated with the full history attached, so nothing gets re-explained. ## The order still lands in Salla, Zid or Shopify. Revora creates orders, tracks shipments and reads product data natively. An order placed by AI from an email reply lands in the same store you fulfil everything else from. ### Salla Creates orders, tracks shipments and handles refunds from the email thread. ### Zid Reads and writes catalogue, orders and fulfilment status directly inside Zid. ### Shopify Syncs the catalogue, writes orders and generates checkout links. ### WooCommerce Reads catalogue and order data, covers order status and returns. ## Point your support inbox at Revora, go live in days. ### Step 1: Connect your store's email (10 min) Forward your support address to Revora, or set up a dedicated one. ### Step 2: Connect your store and catalogue (1 hour) Connects Salla, Zid or Shopify, so the AI reads your live catalogue and order data. ### Step 3: Set your tone and guardrails (2 hours) Sets what it answers, what it never touches, and which cases always escalate to a person. ### Step 4: Launch and go live (Within days) Built by a Forward Deployed Engineer against your real store, not a self-serve switch. ## The agent already answering your WhatsApp now answers your inbox too. Set up the AI once and it already knows your catalogue, your policies and your customers, whichever channel they write to next. Email is one more surface for the same agent, not a separate tool to configure. - WhatsApp: Broadcasts and catalogue - AI Live Chat: Real-time, on your storefront - Instagram: DM selling plus comments - TikTok: Comment moderation and DMs - Facebook: Page and ad comments - YouTube: Comments and buying intent ## Frequently asked questions ### What is AI email support for ecommerce? It is software that answers your customer emails automatically, using your real catalogue and order data. For an ecommerce store, the useful version does more than reply: it resolves order status, returns and FAQ questions as real actions, and hands off to a person when a conversation needs one. ### Does it just reply, or does it actually resolve the email? It resolves. Order status, returns, refunds and FAQ questions are answered from your store data as real actions, not routed into a queue for a person to work through later. A person only sees the cases you tell it to escalate. ### Can it answer "where is my order" by email? Yes. The AI reads the order status from your store record and replies with a delivery timeline, in Arabic or English, without a human stepping in. ### Does it handle returns and refunds over email? Yes. Returns, refunds and cancellations run as real actions against your store, not a promise to look into it. The AI follows the workflow your team already uses, and escalates the cases you tell it to. ### What guardrails does Revora have on email? The AI works only from your catalogue and policies, so it never invents a price or a return window. You set the tone, define what it never touches, and choose which cases always escalate to a person. A written reply is a permanent record, so every one is logged and reviewable. You can start with answering questions only, then add order placement once you have watched it work. ### Does Revora reply in Arabic over email? Yes, and not as a translation layer. The recommendation, the order and the follow-up all work end to end in Arabic or English, and the AI replies in whichever language the customer wrote in. You set the tone and how formal it sounds. ### Can Revora place an order from a customer email? Yes. The AI recommends from your live catalogue, then creates the order inside Salla, Zid or Shopify as an action and sends the payment link in the same thread. The customer confirms payment through your existing provider. The order exists in your store before you reply again. ### Does it work with Salla, Zid and Shopify? Yes. Salla, Zid and Shopify connect for live catalogue sync, order creation, order status and returns. WooCommerce connects for catalogue and order data. ### What if I already use a helpdesk for email? Revora runs as the AI behind your inbox, in the same shared inbox as every other channel, not a second tool bolted onto the one you already have. If you are mid-contract elsewhere, a side-by-side comparison timed to your renewal date is the usual starting point. ### How is this different from a ticketing tool? A ticketing tool organises the inbox and waits for a person. Revora reads the email, decides what it is really about, and finishes the job itself: resolves the support question, recommends a product, or places the order, involving a person only by exception. ### How much does AI email support cost? Revora is a flat platform tier plus usage-based AI credits. An email thread is billed as one session, at half the rate of a DM session on WhatsApp or Instagram. Order status and support run on the Growth tier ($149); order placement is a Pro-tier ($299) capability. The pricing page has the full breakdown. ### How long does it take to go live on email? Live within days. A Forward Deployed Engineer connects your support inbox and your store, and builds the AI against your real catalogue and policies. It is fast, but a built setup, not an instant self-serve toggle. ## See it answer your own customers' emails. Book a demo. A 20-minute walkthrough, on your own catalogue and your own inbox. On your own catalogue, not a generic demo. --- HTML: https://userevora.com/channels/email