# Revora vs Freshdesk

**Freshdesk resolves your tickets. Revora sells and resolves.**

Resolve returns, refunds and "where is my order?", then recommend the product and place the order, all in the same chat. Customer support and selling in one AI, built for ecommerce stores. Runs on your real Salla, Zid or Shopify catalogue. Most stores are live within a few business days.

## The contrast in one line

- **With Freshdesk Omni:** a product-and-delivery question becomes a ticket and waits for a human. Freddy AI resolves support requests and post-purchase tasks, so the question is logged, routed, and picked up by an agent. It does not recommend from your catalogue or place the order.
- **With Revora:** a shopper gets the right products in a carousel, added to cart, with a checkout link. The AI recommends from your live catalogue, confirms stock, builds the order, then sends a prefilled checkout link to complete payment.

By the numbers: 365+ brands selling on Revora · 73% of conversations resolved by AI · 4.8/5 CSAT across resolved chats · 10+ channels, one AI.

## A support desk does one job. Revora does two.

Both get called "AI for customer conversations." Freshdesk Omni resolves. Revora sells and resolves, for the store.

**Freshdesk Omni: mature omnichannel support desk**

- You configure channels, routing and SLAs, and Freddy AI resolves tickets and post-purchase tasks like refunds and order tracking.
- It is a genuinely strong helpdesk: skill-based routing, a self-service portal, community forums, phone and SMS, trusted across every industry.
- The AI is a support AI: it resolves tickets, it does not sell from your catalogue.
- Priced per agent seat, with the agent-assist Copilot a per-seat add-on and the deepest AI reserved for Enterprise.
- Phone (Freshcaller) and SMS are a real strength, and they are genuinely strong.

**Revora: three AI agents built for ecommerce**

- Connect your store and channels, and the AI works from your live catalogue in a few days.
- One AI reasoning across every channel, not a separate bot bolted onto each one.
- It recommends, builds the order, and processes refunds on its own, then sends a prefilled checkout link.
- It moderates public comments and turns buying intent into DM sales.
- AI agents are included from $149, all three by $299, not held behind an enterprise quote.

## Choose the platform built for the job

Freshdesk Omni and Revora are not two versions of the same thing. The honest answer to "which is better" depends on what you run.

- **Choose Freshdesk Omni for** large support desks, multi-industry operations, phone and SMS support, a self-service portal and community forums, skill-based routing and enterprise administration at scale.
- **Choose Revora for** ecommerce, social commerce, DTC brands and retail that sell in a conversation: recommend in a DM, build the order with a checkout link, resolve WISMO from live data, turn a TikTok comment into a sale.

## One AI, three agents, every channel

- **Shopping Agent: sells and builds the order for checkout.** Recommends from your live catalogue, builds the order, then sends a prefilled checkout link. (Freshdesk answers the question and opens a ticket.)
- **Support Agent: resolves questions and refunds on its own.** Answers order and delivery questions, processes refunds, and escalates only what you flag. (Freshdesk Omni resolves tickets well, with SLAs behind them. It does not sell.)
- **Community Agent: turns public comments into sales.** Replies to comments, hides abusive ones, and DMs buying intent to close the sale. (Freshdesk Omni routes Facebook and Instagram comments to a human agent.)

Channels: WhatsApp, Instagram, TikTok, Facebook, YouTube, live chat, and email, plus public comments on social. Both platforms cover WhatsApp, Instagram, Facebook, email and live chat with AI. The gap opens on TikTok and YouTube, where buying intent shows up first in social commerce, which Freshdesk Omni reaches only through paid third-party apps you install and manage.

## Why choose Revora for ecommerce

1. **Selling and support in one AI, from $149.** Revora includes the Shopping, Support and Community agents from the entry tier. Freshdesk Omni gives you a support AI, with the agent-assist Copilot sold as a per-seat add-on and its deepest AI reserved for Enterprise. *Why this matters: the AI that closes a sale and the AI that resolves the refund are the same one, on the same data, for one flat platform fee.*
2. **TikTok and YouTube, where buying intent is highest.** Revora sells and moderates on TikTok natively, comments and DMs both, plus YouTube. Freshdesk Omni reaches neither without a paid third-party app. *Why this matters: every buying moment on TikTok and YouTube is answered on your platform, not lost to a channel you do not cover.*
3. **Native Salla and Zid integrations.** Revora connects to Salla, Zid, Shopify and WooCommerce, and the AI takes real actions in the store: places orders, looks up status, processes refunds. Salla and Zid are not on the Freshworks marketplace. *Why this matters: your store connects out of the box, and the AI acts on real orders instead of reading a data feed.*
4. **Turn social media comments into orders.** The Community Agent replies to public comments, turns buying intent into a DM sale, and hides or removes the abusive ones. Freshdesk Omni routes comments to a human agent. *Why this matters: every buying-intent comment under your posts becomes a sales conversation, not a missed opportunity.*
5. **Trained on your catalogue, live in days.** Each agent runs on your real products, prices, stock and order history. Most stores are selling and supporting within a few business days. *Why this matters: you are live on real data by the end of the week, not the end of the quarter.*

## Side by side, on the tiers that actually compare

Freshdesk Omni Pro ($95/agent/mo) is the tier that lines up with Revora Pro ($299/mo flat). Its customer-facing Freddy AI Agent includes 500 sessions, then meters at $49 per 100 on top.

**Cost breakdown**

- **Freshdesk Omni Pro (five agents, billed monthly):** Pro seats ($95 × 5): $475 · Freddy AI Agent sessions: 500 included · Additional AI sessions: $49 per 100. **Before extra AI sessions: $475/mo**, and it climbs with every seat you add: $950/mo at ten agents, $1,900/mo at twenty.
- **Revora Pro:** Platform + all three AI agents: $299 · AI sessions: 2,000 included · Additional AI sessions: $60 per 1,000. **Flat platform fee: $299/mo** ($3,588/yr, three agents and 2,000 AI sessions included).

**$2,112 saved in year one** at five agents, and Revora includes 2,000 AI sessions to Freshdesk's 500 before either meters more. The gap widens because Revora's platform fee is flat while Freshdesk charges for every seat you add.

### Selling

| Capability | Revora Pro ($299/mo) | Freshdesk Omni Pro ($95/agent/mo) |
| --- | --- | --- |
| Recommends from your live catalogue | Yes | No (it is a support desk) |
| Builds and places the order | Yes, on your store (adds to cart) | No |
| Sends a prefilled checkout link | Yes | No |
| Recovers abandoned carts | Yes (follows up in the thread) | No |
| Comment-to-DM sales conversion | Yes | No (routes comments to a human) |

### Support

| Capability | Revora Pro | Freshdesk Omni Pro |
| --- | --- | --- |
| Order status / WISMO | Yes, from live order data | Yes, via Shopify data sync |
| Processes refunds | Yes, on its own | Yes, via Freddy actions |
| Public comment moderation | Yes (hides abuse, replies publicly) | No (human agents handle comments) |
| Skill routing, self-service portal, forums | Not the focus | Yes, deeper horizontal helpdesk |
| What the AI actually is | Reasoning agent that takes actions in your store | Support AI: resolves tickets and post-purchase tasks |

### Channels

| Capability | Revora Pro | Freshdesk Omni Pro |
| --- | --- | --- |
| WhatsApp, Instagram, Facebook, email, live chat | Yes | Yes |
| TikTok | Yes, native | No (paid third-party app only) |
| YouTube comments | Yes | No (paid third-party app only) |
| Voice | No | Yes, native Freshcaller |
| SMS | Via partners | Yes, native via Twilio |

### Pricing & platform

| Capability | Revora Pro | Freshdesk Omni Pro |
| --- | --- | --- |
| Pricing basis | Flat platform fee | Per agent seat |
| All three AI agents in the price | Yes, from $149 | No (Support AI only, Copilot a per-seat add-on) |
| Salla, Zid and Shopify | Native, the AI takes actions in the store | Shopify only (order data for a human agent, no Salla or Zid) |
| Setup | Self-serve, live in days | Sales consultation + implementation |

Revora includes 2,000 AI sessions, then $60 per 1,000. Freshdesk includes 500, then $49 per 100. Meta and WhatsApp conversation fees sit on top for both.

## What each agent does for a store, in real numbers

- **$230K+** AI-driven sales since Oct 2025 (all agents, consumer electronics / D2C), replacing four separate tools with one platform.
- **3,000** orders placed by the Shopping Agent in 3 months, worth ~$62k in order value, all built by the AI from the chat with no human in the loop.
- **~80%** of customer questions handled by AI, with response time cut from hours to seconds.
- ~77% tickets resolved by the AI with no human · ~70% positive customer sentiment · 15–20% sales uplift across social · 4.5 / 5 CSAT across resolved chats.

Figures from live Revora accounts, verifiable against each merchant's own dashboard.

## FAQ

**Does Revora's AI actually place orders, or does it hand off to a human?** It builds the order for real: it assembles the cart, applies any coupons, and creates the order on your store as an action, then hands the customer a prefilled checkout link to complete payment. Payment happens on your store's secure checkout, not inside the chat, which is a PCI requirement. You set the boundaries, so it can escalate to a person at any point you define.

**How much does Freshdesk Omni actually cost?** Freshdesk Omni is priced per agent seat. The Pro tier runs about $95 per agent per month month-to-month, or $79 billed annually. The customer-facing Freddy AI Agent includes 500 sessions, then meters at $49 per 100 sessions on top, and the agent-assist Freddy AI Copilot is a separate add-on at about $29 per agent per month. Revora Pro is $299/mo flat with all three agents and 2,000 AI sessions included.

**Which channels does Revora cover?** WhatsApp, Instagram, TikTok, Facebook, YouTube, live chat and email, plus public comments on social, all from one dashboard. Freshdesk reaches TikTok and YouTube only through paid third-party apps.

**Does Revora work with Salla, Zid and Shopify?** Yes, natively. The agent works from your live catalogue and takes actions inside the store: place an order, look up status, process a refund. Salla and Zid are not on the Freshworks marketplace at all.

**Is Revora just an AI chatbot?** No. Freshdesk's Freddy AI resolves tickets. Revora's agents take action to sell: recommend products, recover carts, place orders, process refunds, and reply on public Instagram and TikTok comments.

**Does Revora do community management on social comments?** Yes. The Community Agent tells spam and abuse from real questions, hides and deletes the negative comments, replies publicly to the rest, and turns buying-intent comments into DM sales. Freshdesk Omni routes comments to a human agent.

**How is Revora priced against Freshdesk Omni?** One flat platform fee with all three AI agents included, instead of a per-agent seat price. Plans start at $149, with Pro at $299. Both meter customer-facing AI by session beyond an included allowance (Revora 2,000 then $60 per 1,000; Freshdesk 500 then $49 per 100), and both carry Meta and WhatsApp conversation fees on top. The structural difference is that Revora's platform fee is flat while Freshdesk charges for every seat you add.

**How fast can Revora go live?** Most stores are live within a few business days once the catalogue is connected. Freshdesk Omni's enterprise setup is a longer configuration project.

**We use Freshdesk for phone and SMS. Do we have to leave it?** No. Freshdesk Omni's phone (Freshcaller) and SMS are genuinely strong, and if voice is core to your operation you can keep it. Add Revora for the selling, chat and social channels, and community management, and run the two in parallel.

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Book a demo: https://userevora.com/book-a-demo

Revora is a Freshdesk Omni alternative for ecommerce sales, support, and community management. Comparison drawn from Freshworks' public product, pricing and documentation pages, reviewed September 2026. Freshdesk, Freshdesk Omni, Freshcaller and Freddy are trademarks of Freshworks Inc. Revora is not affiliated with or endorsed by Freshworks.