Freshdesk alternative for ecommerce
Freshdesk resolves your tickets. Revora sells and resolves.
Resolve returns, refunds and "where is my order?", then recommend the product and place the order, all in the same chat. Customer support and selling in one AI, built for ecommerce stores.
Runs on your real Salla, Zid or Shopify catalogue. Most stores are live within a few business days.
With Freshdesk Omni
A product-and-delivery question becomes a ticket and waits for a human.
Freddy AI resolves support requests and post-purchase tasks, so the question is logged, routed, and picked up by an agent. It does not recommend from your catalogue or place the order.
With Revora
A shopper gets the right products in a carousel, added to cart, with a checkout link.
The AI recommends from your live catalogue, confirms stock, builds the order, then sends a prefilled checkout link to complete payment.
365+
brands selling on Revora
73%
of conversations resolved by AI
4.8/5
CSAT across resolved chats
10+
channels, one AI
A support desk does one job. Revora does two.
Both get called "AI for customer conversations." Freshdesk Omni resolves. Revora sells and resolves, for the store.
Freshdesk Omni
Mature omnichannel support desk
- You configure channels, routing and SLAs, and Freddy AI resolves tickets and post-purchase tasks like refunds and order tracking
- It is a genuinely strong helpdesk: skill-based routing, a self-service portal, community forums, phone and SMS, trusted across every industry
- The AI is a support AI: it resolves tickets, it does not sell from your catalogue
- Priced per agent seat, with the agent-assist Copilot a per-seat add-on and the deepest AI reserved for Enterprise
- Phone (Freshcaller) and SMS are a real strength, and they are genuinely strong
Revora
Three AI agents built for ecommerce
- Connect your store and channels, and the AI works from your live catalogue in a few days
- One AI reasoning across every channel, not a separate bot bolted onto each one
- It recommends, builds the order, and processes refunds on its own, then sends a prefilled checkout link
- It moderates public comments and turns buying intent into DM sales
- AI agents are included from $149, all three by $299, not held behind an enterprise quote
Choose the platform built for the job you are hiring it to do.
Freshdesk Omni and Revora are not two versions of the same thing. The honest answer to "which is better" depends on what you run.
Choose Freshdesk Omni for
For large, multi-industry support teams that run phone, SMS and email at scale with skill-based routing and enterprise administration.
Skill-based routing · knowledge base · community forums · Freshcaller voice · SMS · enterprise administration
Choose Revora for
For Shopify, Salla, or Zid stores that sell and resolve support across WhatsApp, Instagram, TikTok and YouTube in one AI.
Recommend in a DM · build the order with a checkout link · resolve WISMO from live data · turn a TikTok comment into a sale
One AI, three agents, every channel.
Not one bot doing everything. Each agent is built for a job, and each does something a support desk does not.
Shopping Agent
Sells and builds the order for checkout
Recommends from your live catalogue, builds the order, then sends a prefilled checkout link.
Support Agent
Resolves questions and refunds on its own
Answers order and delivery questions, processes refunds, and escalates only what you flag.
Community Agent
Turns public comments into sales
Replies to comments, hides abusive ones, and DMs buying intent to close the sale.
The channels where buying happens.
Both cover WhatsApp, Instagram, Facebook, email and live chat with AI. The gap opens on TikTok and YouTube, where buying intent shows up first in social commerce. Freshdesk Omni reaches them only by bolting on outside apps you pay for and manage. Revora sells and supports on all of them under one AI.
Why choose Revora for ecommerce.
AI agents that sell and resolve, not a support desk that only closes tickets. Here are five capabilities no seat upgrade can match.
Selling and support in one AI, from $149.
Revora includes the Shopping, Support and Community agents from the entry tier, all reasoning on your catalogue and orders. Freshdesk Omni gives you a support AI, with the agent-assist Copilot sold as a per-seat add-on and its deepest AI reserved for Enterprise.
Why this matters? The AI that closes a sale and the AI that resolves the refund are the same one, on the same data, for one flat platform fee.
TikTok and YouTube, where buying intent is highest.
Revora sells and moderates on TikTok natively, comments and DMs both, plus YouTube. Freshdesk Omni reaches neither without a paid third-party app you install and manage.
Why this matters? Every buying moment on TikTok and YouTube is answered on your platform, not lost to a channel you do not cover.
Native Salla and Zid integrations.
Revora connects to Salla, Zid, Shopify and WooCommerce, and the AI takes real actions in the store: places orders, looks up status, processes refunds. Salla and Zid are not on the Freshworks marketplace at all.
Why this matters? Your store connects out of the box, and the AI acts on real orders instead of reading a data feed for a human to work.
Turn social media comments into orders.
The Community Agent replies to public comments, turns buying intent into a DM sale, and hides or removes the abusive ones. Freshdesk Omni routes comments to a human agent, so the comment waits for someone to reach it.
Why this matters? Every buying-intent comment under your posts becomes a sales conversation, and the abusive one gets hidden, without a person watching the feed.
Trained on your catalogue, live in days.
Each agent runs on your real products, prices, stock and order history, so it answers "will it fit?" or "where is my order?" from live data. Most stores are selling and supporting within a few business days of connecting the store, not the end of a configuration project.
Why this matters? You are live on real data by the end of the week, not the end of the quarter.
Side by side, on the tiers that actually compare.
Freshdesk Omni Pro ($95/agent/mo) is the tier that lines up with Revora Pro ($299/mo flat). Its customer-facing Freddy AI Agent includes 500 sessions, then meters at $49 per 100 on top.
Freshdesk Omni Pro
Five agents, billed monthly
- Pro seats ($95 × 5)
- $475
- Freddy AI Agent sessions
- 500 included
- Additional AI sessions
- $49 / 100
and it climbs with every seat you add: $950/mo at ten agents, $1,900/mo at twenty
Revora Pro
All three agents, flat platform fee
- Platform + all three AI agents
- $299
- AI sessions
- 2,000 included
- Additional AI sessions
- $60 per 1,000
$3,588/yr, three agents and 2,000 AI sessions included
| Capability | Revora Pro $299/mo | Freshdesk Omni Pro $95/agent/mo |
|---|---|---|
| Selling | ||
| Recommends from your live catalogue | Yes | No It is a support desk |
| Builds and places the order | Yes, on your store Adds to cart | No |
| Sends a prefilled checkout link | Yes | No |
| Recovers abandoned carts | Yes Follows up in the thread | No |
| Comment-to-DM sales conversion | Yes | No Routes comments to a human |
| Support | ||
| Order status / WISMO | Yes, from live order data | Yes Via Shopify data sync |
| Processes refunds | Yes, on its own | Yes Via Freddy actions |
| Public comment moderation | Yes Hides abuse, replies publicly | No Human agents handle comments |
| Skill routing, self-service portal, forums | Not the focus | Yes Deeper horizontal helpdesk |
| What the AI actually is | Reasoning agent that takes actions in your store | Support AI Resolves tickets and post-purchase tasks |
| Channels | ||
| WhatsApp, Instagram, Facebook, email, live chat | Yes | Yes |
| TikTok | Yes Native | No Paid third-party app only |
| YouTube comments | Yes | No Paid third-party app only |
| Voice | No | Yes Native Freshcaller |
| SMS | Via partners | Yes Native via Twilio |
| Pricing & platform | ||
| Pricing basis | Flat platform fee | Per agent seat |
| All three AI agents in the price | Yes, from $149 | No Support AI only, Copilot a per-seat add-on |
| Salla, Zid and Shopify | Native, the AI takes actions in the store Places orders, looks up status, refunds | Shopify only Order data for a human agent, no Salla or Zid |
| Setup | Self-serve, live in days | Sales consultation + implementation |
Revora includes 2,000 AI sessions, then $60 per 1,000. Freshdesk includes 500, then $49 per 100. Freshdesk charges per agent seat while Revora's platform fee is flat, and Meta and WhatsApp conversation fees sit on top for both.
What each agent does for a store, in real numbers.
Not resolution-rate claims every vendor makes. One agent, one metric, tied to what it actually did on real stores.
Consumer electronics · D2C
All agents$230K+
AI-driven sales since Oct 2025
Four separate tools replaced by one platform for support, sales and WhatsApp.
Consumer electronics
Shopping Agent3,000
Orders placed by the Shopping Agent in 3 months
Worth ~$62k in order value, all built by the AI from the chat with no human in the loop.
Ecommerce
Support Agent~80%
Of customer questions handled by AI
Response time cut from hours to seconds, resolved without the team stepping in.
~77%
tickets resolved by the AI, no human
~70%
positive customer sentiment
15–20%
sales uplift across social
4.5 / 5
CSAT across resolved chats
Figures from live Revora accounts, verifiable against each merchant's own dashboard. Ask to see the same numbers run on your store during the demo.
Frequently Asked Questions (FAQs)
Does Revora's AI actually place orders, or does it hand off to a human?
It builds the order for real: it assembles the cart, applies any coupons, and creates the order on your store as an action, then hands the customer a prefilled checkout link to complete payment. Payment happens on your store’s secure checkout, not inside the chat, which is a PCI requirement. That is more than a support desk opening a ticket. You set the boundaries, so it can escalate to a person at any point you define, like a price threshold or a flagged customer.
How much does Freshdesk Omni actually cost?
Freshdesk Omni is priced per agent seat. The Pro tier runs about $95 per agent per month month-to-month, or $79 billed annually. The customer-facing Freddy AI Agent includes 500 sessions, then meters at $49 per 100 sessions on top, and the agent-assist Freddy AI Copilot is a separate add-on at about $29 per agent per month. Every seat you add raises the bill. Revora Pro is $299/mo flat with all three agents and 2,000 AI sessions included, so the platform fee does not change as your team grows.
Which channels does Revora cover?
The ones that matter for selling: WhatsApp, Instagram, TikTok, Facebook, YouTube, live chat and email, plus public comments on social, all from one dashboard. Freshdesk Omni covers WhatsApp, Instagram, Facebook, email and live chat too, but reaches TikTok and YouTube only through paid third-party apps you install and manage.
Does Revora work with Salla, Zid and Shopify?
Yes, natively. The agent works from your live catalogue with accurate prices, real stock and real order data, and it takes actions inside the store rather than just reading from it, so it can place an order, look up status or process a refund. Salla and Zid are not on the Freshworks marketplace at all, so a Salla or Zid store on Freshdesk Omni means custom integration work. Setup on Revora takes days, not months.
Is Revora just an AI chatbot?
No, and this is the main difference. Freshdesk’s Freddy AI resolves tickets and post-purchase tasks. Revora’s agents take action to sell: they recommend products, recover carts, place orders, process refunds, and reply on public Instagram and TikTok comments, not only in DMs. It is built to generate revenue, not only to deflect tickets.
Does Revora do community management on social comments?
Yes. The Community Agent tells spam and abuse from real questions, hides and deletes the negative comments, replies publicly to the rest, and turns buying-intent comments into DM sales. Freshdesk Omni routes Facebook and Instagram comments to a human agent to handle, so the comment waits for someone to reach it.
How is Revora priced against Freshdesk Omni?
One flat platform fee with all three AI agents included, instead of a per-agent seat price plus a Copilot add-on per seat. Plans start at $149, with Pro at $299 adding the Shopping, Support and Community agents. Both platforms meter customer-facing AI by session and both carry Meta and WhatsApp conversation fees on top, so ask each vendor for the session rate. The structural difference is that Revora’s platform fee is flat while Freshdesk charges for every seat you add.
How fast can Revora go live?
Most stores are live within a few business days once the catalogue is connected. Your products and order history sync from Salla, Zid or Shopify, and you can run Revora alongside your current setup on one channel before switching the rest. Freshdesk Omni’s enterprise setup is a longer configuration project.
We use Freshdesk for phone and SMS. Do we have to leave it?
No. Freshdesk Omni’s phone (Freshcaller) and SMS are genuinely strong, and if voice is core to your operation you can keep it. Add Revora for the selling, the chat and social channels, and community management. Start on one channel and move the rest over as the AI earns your trust.
See it on your own catalogue
Watch Revora sell, support, and grow. Live, in 30 minutes.
Thirty minutes on your own Salla, Zid or Shopify store. A live walkthrough, not slides.
Book a demoYour catalogue, your Instagram, your TikTok comments. Not a canned demo.
Revora is a Freshdesk Omni alternative for ecommerce sales, support, and community management. Comparison drawn from Freshworks' public product, pricing and documentation pages, reviewed September 2026. Freshdesk, Freshdesk Omni, Freshcaller and Freddy are trademarks of Freshworks Inc. Revora is not affiliated with or endorsed by Freshworks. Pricing shown in USD at each vendor's month-to-month rate; figures exclude additional AI sessions beyond those included in each plan.