80% of questions answered by AI. Hours to seconds.

Most customer inquiries were handled manually, with response times stretching into hours. During sales and campaigns, the operational load spiked and support and sales teams spent their days on repetitive work.

There was no proper automation for FAQs, order queries, or product questions — and no single inbox to run operations from.

Revora deployed an AI Support Agent for FAQs, orders, products, and policies, and an AI Sales Agent for pre-purchase questions and product discovery — all grounded in a knowledge base tuned to Miraq's catalog.

WhatsApp became the primary commerce and support channel, with broadcast campaigns for promotions and automated routing for internal enquiries, unified in one inbox.

The AI now handles roughly 80% of customer questions end to end, assists shoppers with buying decisions, and helps close deals — while response times dropped from hours to seconds.

WhatsApp became a primary, high-performing channel, manual handling fell dramatically, and the knowledge base answers "nail it every time."