Support as a sales powerhouse.

RwandaMart is a one-stop marketplace offering local shoppers a wide range of products and services, handling everything from order fulfilment and shipping to returns for its vendors.

To stand out on service, it deployed multiple CRMs — one for tickets, another for live chat — but the lack of coordination made omnichannel responsiveness difficult, forced agents to log into several dashboards, and added cost and admin overhead.

After discovering Revora, RwandaMart connected its channels to reply to conversations from a single dashboard, and used the drag-and-drop builder to create chatbot flows that auto-respond to common queries.

Implementing automation didn't require a steep learning curve even for non-technical users, and analytics and metrics surfaced valuable customer insight for a personalised experience.

Customer experience and service efficiency improved substantially, with every conversation in one place so reps don't miss a thing — and a chatbot handling common queries around the clock.

Agent metrics let the team monitor and reward performance, keeping staff motivated as they generated more revenue — all without a financial strain on the business.