Service that scales with the brand.

Swag Kicks makes luxury sneakers affordable by giving lightly used pairs a new life. In Pakistan, customers like to talk to an agent before buying, and early on a single support agent handled everything beautifully.

But collecting customer data by hand in spreadsheets was slow and ineffective, and as the brand scaled, undocumented processes made it hard to bring on new agents or keep repeat customers as happy as before.

Swag Kicks chose Revora for its Shopify integration, agent management, customer purchase history, automation and ease of use — after trialling several helpdesk solutions.

Agents can now see what products a visitor has browsed on the website, check and update orders in real time while chatting, and automate manual tasks and FAQs to answer customers faster.

Real-time order visibility greatly reduced grievances and complaints, and managing agent performance with individual productivity reports became straightforward.

Delivering cohesive service across multiple social channels, Swag Kicks saw a 15% month-over-month increase in sales driven by customer service alone.