Block Compatibility
Learn which blocks you can use in which support channels.
We have different blocks in our Chatbot Builder, which you can use to create automation sequences. However, due to API limitations, some channels do not support certain blocks.
Find out what blocks you can use on different support channels.
Add and Send Blocks
| Elements | Messenger | Live Chat | Mobile App Widget | Telegram | Viber | ||
|---|---|---|---|---|---|---|---|
| Text | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Images | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Quick Reply | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Buttons | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ❌ |
| Gallery | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Audio | ✔️ | ❌ | ❌ | ❌ | ✔️ | ✔️ | ❌ |
| Video | ✔️ | ❌ | ❌ | ❌ | ✔️ | ✔️ | ✔️ |
| Delay | ✔️ | ❌ | ❌ | ❌ | ❌ | ✔️ | ❌ |
User Input Blocks
| Input | Messenger | Live Chat | Mobile App Widget | Telegram | Viber | ||
|---|---|---|---|---|---|---|---|
| User Input | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Phone | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
| Story | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| User Ratings | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Datalab Entry | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Location | ❌ | ❌ | ❌ | ❌ | ❌ | ✔️ | ✔️ |
Action Blocks
| Block | Messenger | Live Chat | Mobile App Widget | Telegram | Viber | ||
|---|---|---|---|---|---|---|---|
| Set an attribute | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Subscribe/Unsubscribe | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Redirect | ✔️ | ❌ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Ticket | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Send Email | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
| Live Chat | ✔️ | ❌ | ❌ | ❌ | ❌ | ✔️ | ❌ |