One platform for eight ecommerce brands.
Nishat Group
Fashion, Apparel & Home Retail
Industry
8
ecommerce brands unified on one platform
10+ yrs
legacy vendor replaced
A decade on a legacy vendor.
Nishat Group had relied on a local, legacy support solution for more than ten years, with fragmented systems across multiple brands and no modern architecture to support sales-led conversations.
Workflows were hard to adapt to the business, and there was no AI layer for automation or scale across the group's eight ecommerce businesses.
“Intuitive, adaptable, and clearly built for real-world use.”
A group-wide platform for eight brands.
Revora delivered a full, group-wide migration: a unified customer support platform with a central inbox replacing legacy tools, plus AI Support and AI Sales agents working across every brand.
Standardised complaint and support flows, group-level routing, and integrations with the group's ecommerce platforms were rolled out under a central governance model — with training across multiple brand teams.
Validated for enterprise scale.
Revora was successfully tested across the group's use cases, unifying CX across eight businesses and validating the architecture for high, peak-sale traffic.
With AI agents ready for production and a rapid rollout compared to the legacy system, the group is positioned for AI-driven CX and revenue.
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