Release Notes: 2025 Sprint 15

Period: July 13 – 27, 2025

Reporting | Activity Log Query Optimization
- Backend query optimizations for activity logs, improving report load times.
LLM Agent | Agent does not reply when button clicked and chatbot settings button is turned off
- LLM Agent now responds to button clicks even if chatbot settings are disabled.
Whatsapp | Template cost update to 4 decimal places
- WhatsApp template billing now supports up to four decimal places for accuracy.
WhatsApp | Template Cost Calculation in ELK Report
- WhatsApp ELK reports now show per-template costs.

Inbox | Previous Assignment Note Incorrectly Preserved on Reassignment via API from FE
- Resolved: previous assignment note no longer incorrectly retained when reassigning tickets.
Inbox | Attribute Edit Field Issue
- Improved attribute editing field selection.
Inbox | Performance Delay in Tag Loading Box for Large Tag Lists
- Tag loading now is much faster, even with large tag lists.
Inbox | Unable to Apply Tag Deselection on the Top Bar
- Fixed bug when removing last tag from selection in the Inbox.

Raven | Add customer id dynamically in provided api when creating a tool
- API improvements for passing customer IDs dynamically in agent tool creation.
Raven | Dashboard New Cards UI
- Refreshed dashboard UI with new card designs.
Raven | Prepare Agent Creation/Edit Flow to Include Resource Tab
- Agent creation and editing now support additional resource configuration.