Release Notes: 2025 Sprint 17

Period: August 10 – August 24, 2025

Template History Cost – Fixed a bug where the cost of Template history was showing incorrectly.
Customer Notification – Fixed a bug where the customer did not receive notifications after sending messages in some cases.
Templates with Named Variables – Fixed a bug where templates with named variables were not functioning properly.
Gmail Integration – Fixed several bugs causing issues with Gmail platform functionality.
Old Chats Reappearing – Fixed a bug where old chats randomly reappeared in the inbox.
Agent Auto Assignment – Fixed a bug where agent auto-assignment was not triggered as expected.
Incorrect Estimated Cost – Fixed a bug where the estimated cost in broadcasts displayed incorrectly.

Inbox Timestamps – Added full timestamp visibility in Inbox; hovering (web) or tapping (mobile) on relative labels now shows the exact date and time in Day, DD Month YYYY, HH:MM:SS AM/PM format.
Broadcast Analytics – Enhanced broadcast reports with more accurate data presentation.
Billing System Enhancements – Improved billing workflows with better UI/UX for managing credits and subscriptions.
AI Agent Actions – Extended AI agent support for closing tickets automatically.
Bot Queue Improvements – Updated bot queue management for better performance and error handling.
WhatsApp MM Lite Enhancements – Advanced onboarding and eligibility checks for WhatsApp MM Lite integration.
Email Integration – Enhanced email functionality in Revora mobile app for Gmail, Office365 with smoother sync and reply capabilities.
YouTube Conversation Controls – Expanded edit/delete permissions for admin and agents while keeping customer messages protected.
Visual Indicators – Added red/blue dot indicators in the left bar to track customer message response status.
Template Analytics – Added new columns and improved tracking for better reporting.
UI/UX Improvements – General UI polish across Inbox, Broadcast, and Automation for clarity and usability.
System Reliability – Performance optimizations to improve stability and reduce latency across core modules.