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Release Notes: June 2026

Period: June 12, 2026 – July 8, 2026

This month, the Alice engineering team shipped 18 features and improvements alongside 20 bug fixes — headlined by full Arabic language support with right-to-left layout across the platform, a fresh brand identity, a redesigned Conversations View in the Inbox, and a wave of AI Agent upgrades spanning ecommerce actions, cleaner responses, and smarter human handoff.

🚀 Features and Innovations

Platform

  • Arabic language & RTL support — The entire platform is now available in Arabic with full right-to-left layout across all 13 modules, from the Dashboard and Inbox to Reports, Automation, and the AI Agent. English mode is unaffected.
  • A fresh brand identity — MyAlice is now Revora, with a refreshed logo, colors, and identity applied across the platform in both light and dark modes.

AI Agent

  • Direct ecommerce actions — The AI Agent can now search products and place orders directly across your connected Shopify, WooCommerce, Salla, and Zid stores, with product validation, customer mapping, and inventory sync.
  • Typing indicator before AI replies — A typing indicator now appears while the AI Agent prepares a response across WhatsApp, Instagram, and Messenger, with natural start/stop timing for a more human conversation feel. Enabled by default.
  • Cleaner AI responses — Internal reasoning is now stripped from customer-facing replies across all models, so conversations stay clean and to the point. Full reasoning is still retained behind the scenes for debugging.
  • Smoother human handoff — When a chat is assigned to a human agent, the customer now automatically sees a “I’m connecting you with a human agent now. Please hold on!” message (toggleable), and the AI conversation history clears to give the agent a clean starting point.
  • New GPT-5.4-mini model — A faster, cost-efficient model with a 400K context window is now available for your AI Agent, supporting tool-based workflows and reasoning control.
  • Configurable thinking budget — You can now tune how much reasoning your AI Agent does, both globally and per agent, for finer control over depth and speed.
  • More frequent stock sync — Ecommerce product inventory now syncs every 6 hours to keep stock information fresher.
  • Faster performance — Database and query optimizations noticeably speed up load times across the dashboard, reports, and conversation views.
  • Raw / Markdown toggle in the test playground — Each AI Agent test message now has a per-message toggle to switch between rendered Markdown and raw text.

Inbox

  • Conversations View v2 — A redesigned conversation view shows only the current ticket by default, with a “Show previous conversations” option when you scroll to the top — reducing clutter and improving context clarity. Available on messenger and email channels.
  • Draft Message Retention — Draft message retention is now generally available, so in-progress replies are preserved.
  • Improved email chatbox — The email reply box is now taller and displays content in a cleaner cloud format instead of a scroller, making longer emails easier to read.
  • Clearer Instagram story mentions — Story mentions now read “Mentioned you in their story” instead of a generic image message, so it’s clear when a customer tags you.

Reports

  • LLM Recommendation field — The AI Performance Report now includes AI-generated suggestions and improvement recommendations alongside your performance metrics.

Settings

  • Easier access to Conversations View V2 — The Conversations View V2 option now sits at the top of your Inbox Preferences settings for quicker access.

Billing

  • Stripe Customer Portal — Billing management now opens through the Stripe Customer Portal for a smoother, self-service experience.

🐛 Bug Fixes

Inbox

  • Assigned conversations no longer stay visible in the bot section — they now move out entirely once assigned to an agent.
  • Comments from Meta now show the correct sender name instead of appearing as “Anonymous User.”
  • The customer name no longer changes intermittently when replying to Instagram Feed comments.
  • Restored the “Go to Latest Ticket” badge and the correct Response Trace position in Conversation V2.
  • Shared posts now render correctly instead of showing “data type not supported.”
  • Response Trace no longer shows empty thinking tags — actual thinking content now displays as expected.

Integrations

  • Fixed Shopify app unresponsiveness when opening MyAlice from the Shopify App section, caused by a missing app permission.

AI Agent

  • The test playground now handles idle timeouts gracefully with a clear alert, disabled input, and a “Clear Chat History” prompt, instead of surfacing a raw error.
  • Team groups no longer incorrectly appear in the Assign Ticket dropdown for other teams — visibility is now restricted to the correct team.
  • User messages are now consistently captured in the AI’s chat history and memory, fixing cases where a message went missing after one turn.
  • Memory is now isolated per customer, fixing an issue where conversation memory could be shared across different users.
  • Test Chat memory now clears reliably — the AI no longer responds with “welcome back” after you clear chat history.
  • Previous tickets now close properly when an agent moves to a new conversation.

Reports

  • Topics can once again be edited and deleted from Settings.
  • Multiple AI Topics fixes: corrected label and dot overlap, clearer button and section labels, a full-height chart view, added best-practice tooltips, and view-only visibility for System Topics.
  • Data exports now send reliably — fixed exports that were not being delivered and a non-functional export button.

Livechat

  • The first home message now displays correctly after prechat for returning visitors with prior conversation history.

Automation

  • Automation flows with several steps now save reliably, including after removing and re-adding a connection between steps.

Settings

  • The inactivity timer no longer closes chats that an agent has manually put on hold.
  • Ticket auto-closure now triggers at the configured time from customer inactivity, instead of being pushed out by follow-up reminder messages.

These updates are live for all Alice Labs users. As always, if you have any questions or run into anything unexpected, reach out to our support team — we’re here to help.