Revora
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Release Notes: 2025 Sprint 16

Period: July 28 – August 10, 2025

Period: July 28 – August 10, 2025

🐞 Bug Fixes

  • Agent Dropdown – Fixed a bug where only two agents were displayed in the chat assignment dropdown; all available agents are now shown correctly.
  • Disabled Buttons – Fixed an issue where buttons disabled from settings were still functional.
  • Template Pagination – Fixed an issue where changing the pagination size in template listings returned zero data.
  • Broadcast URL Path – Fixed a bug where agents couldn’t add URL path values in Broadcast while sending test messages.
  • Datalab Entry Creation – Fixed a bug where the Submit button remained disabled despite all required fields being filled.
  • Ticket ID Search – Fixed a bug where searching by ticket ID in the List of Tickets table returned incorrect results.
  • Inbox Search Filters – Fixed a bug where the inbox search was not working when filtering by Channel, Agent, Group, or Tag.
  • Bot Queue Assignment Error – Fixed a bug where assigning a customer in the Bot queue from another ticket conversation queue triggered an error.

✨ Improvements & New Features

  • Billing and Planning UI – Introduced a redesigned interface with a new Credits tab, a relocated Billing History tab with improved UI, and clearer data presentation.
  • Encrypted Bill URL – Added functionality to display the encrypted postpaid bill PDF URL to customers.
  • Bot Source Deletion – Prevented bots from responding from deleted sources.
  • AI Agent Ticket Closure – Enabled AI Agent to close tickets using the “Close Ticket” action.
  • Unsupported Media Handling – Added proper handling for unsupported media types in bot responses.
  • Office365 Mail in Mobile – Added Office365 Mail support in Revora mobile apps, allowing agents to reply to and compose emails directly from the mobile inbox.
  • Salla Attributes – Added five new components (Courier ID, Courier Name, Order Tracking ID, Order Tracking URL, Pickup ID) in Attributes and WhatsApp Template variables.
  • Template Analytics – Added Failed and Replied columns in the Template Analytics table.
  • Country & Time Zone List – Removed Israel from the country and time zone lists.
  • Broadcast View-Only Mode – Made ongoing and completed broadcasts view-only by removing edit/delete options; clicking the status bar icon now opens the report view.
  • WhatsApp Pricing Update – Updated WhatsApp Template broadcast pricing to match Meta’s Marketing and Utility categories.
  • WhatsApp Message Status – Improved real-time message status visibility with single/double ticks and failure icons for WhatsApp messages.
  • YouTube Message Editing – Enabled edit/delete of admin and agent messages in YouTube conversations, while restricting edits/deletes of customer messages.
  • Bot Queue UI Update – Changed Bulk Assign button color from gray to green for better visibility.
  • Response Status Indicators – Added red and blue dot indicators in the left bar for tracking customer message response status.