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Release Notes: May 2026

Period: May 13, 2026 – June 11, 2026

This sprint, the Revora engineering team shipped 14 features and improvements alongside 21 bug fixes — headlined by the brand-new Email AI Agent, richer AI responses across Livechat and the Community Agent, and a broad wave of reliability fixes across Inbox, Reports, and Billing.

🚀 Features and Innovations

Raven (AI Agent)

  • Email AI Agent — Introduced a dedicated AI agent built for email support. You can now create an Email-specific agent with its own title and subtitle, assign it to your email channel, and let it handle email conversations with full thread context — complete with a response trace in the Inbox so you can see how each reply was generated.
  • Route tickets to the Unassigned queue — The AI agent can now place a ticket into the Unassigned queue for an agent to pick up manually — ideal for teams that don’t use automatic assignment.
  • Community Agent comment replies — A new public-reply tool lets the Community Agent respond directly to feed comments, with improved context handling and formatting.
  • Richer Livechat AI responses — The AI agent can now reply in Livechat with multiple formats — text, images, buttons, galleries, and carousels — for more engaging conversations.
  • Longer agent instructions — The system instructions limit has been raised to 20,000 characters, giving you far more room to configure detailed agent behavior.
  • More accurate AI answers — Improved knowledge-base retrieval and smarter fallback handling mean the AI agent returns more relevant answers and fewer fallback responses.
  • Date and time on AI Agent Management — The “Updated At” column now shows both date and time in your local timezone, so you can see exactly when an agent was last changed.

Inbox

  • Office 365 email history — Connecting an Office 365 mailbox now loads the last 30 days of email, so past conversations are available right away.

Reports

  • Region-aware revenue tracking — Revenue metrics now factor in the country code from ecommerce webhooks for more accurate regional reporting.
  • Clearer CSAT exports — CSAT Detailed Overview exports now include a numeric rating column (1–5) in place of emoji and language-specific labels, making exported data easier to read and analyze.

Integrations

  • Smarter GIF handling for Marketing Messages Lite — GIF headers are now handled correctly for Marketing Messages Lite accounts, with a clear upgrade prompt shown where GIFs aren’t available.

Broadcast

  • Excel file uploads — You can now upload broadcast audiences as Excel (.xlsx) files in addition to CSV, with Arabic character support and the same column-mapping experience.

Settings

  • Cancel pending invitations — Admins can now cancel pending user invitations in User Management and reclaim seats when an invite hasn’t been accepted.

Onboarding

  • Simpler invitation sign-up — Users joining through an invitation link no longer need to provide a business URL to register.

🐛 Bug Fixes

Inbox

  • Resolved a recurring issue where agents were blocked from replying within the WhatsApp 24-hour service window and were incorrectly forced to send a template.
  • Fixed the integrated email address automatically appearing in the CC field, which previously had to be removed manually before replying.
  • Fixed multiple “To” recipients not showing in the Conversation Detail overlay.
  • Fixed customer-sent images and shared reels not appearing in some conversations.
  • Fixed a customer’s name displaying incorrectly when they replied with an image in Feed conversations.
  • Fixed Facebook comments containing only stickers or GIFs not landing in the Inbox — they now appear correctly as image attachments.
  • Fixed the Email AI agent sending duplicate responses to the same customer query.

Raven (AI Agent)

  • Fixed a Delete button appearing in the agent history table when no agent was selected.
  • Fixed the AI agent’s memory returning more stored facts than intended.
  • Fixed an issue that prevented certain agents from being deleted.
  • Fixed a sudden product-sync failure for the ecommerce AI agent, restoring both automatic and manual sync.

Broadcast

  • Fixed an attribute-mapping error where a contact’s full name was mislabeled, causing broadcasts to fail.

Datalab

  • Fixed an error that occurred when editing a Datalab entry.

Settings & Billing

  • Fixed the “Manage Payment Methods” button not redirecting correctly from the Auto Top-up screen.
  • Fixed Auto Top-up and Add Credit buttons remaining enabled when no payment method was attached — they are now disabled with helpful tooltips.
  • Fixed an error when sending invitations from User Management.
  • Fixed Salla billing details not syncing through to enable automatic project activation for Salla-paid customers.

Reports

  • Fixed Agent Metrics not matching the Automation Metrics ticket export for the same date range.
  • Fixed Engagement Metrics filters resetting unexpectedly and the Agent Engagement table showing cached data.
  • Fixed the three Performance Metrics cards not displaying data in Agent Metrics.

Integrations

  • Fixed the mobile app attachment viewer showing a white screen on Android and a shrunken preview on iOS.

These updates are live for all Revora users. As always, if you have any questions or run into anything unexpected, reach out to our support team — we’re here to help.