Release Notes: 2025 Sprint 25

Period: December 1 — December 14, 2025

🐞 Bug Fixes

Decimal Values in CSV Not Displaying Correctly – Fixed an issue where numeric values with decimals were not rendered correctly from uploaded CSV data in broadcasts.
Handle Error for Missing Templates – Fixed a failure case where broadcasts could proceed with missing/deleted templates instead of stopping with a clear error.
Fix Media and Text Rendering in Preview – Fixed preview issues where large header images and long content caused broken rendering and spacing problems.
Email Subject Variable and Recipient Scope – Fixed a bug where broadcast email subjects displayed unresolved variables and ensured only the broadcast creator receives the confirmation email.
Scheduling Showing 0 Contacts at Confirmation – Fixed an issue where scheduled broadcasts showed 0 contacts at confirmation and in the broadcast list, even when contacts were present.
Broadcast Report Pagination and Offset Calculation – Fixed incorrect pagination where report pages loaded duplicate entries and used wrong offsets when switching between broadcasts.
Options Menu Not Accessible for Single Row – Fixed a UI issue where the row options (three-dot menu) was not clickable when only one row existed.

Unable to Fetch Shopify Products – Fixed a bug where Shopify products were not being fetched correctly in Inbox for affected workspaces.

Incorrect Counts in Ticket and Agent Metrics (Today Filter) – Fixed a bug where ticket and agent metric counts became inaccurate when filtering by today’s date.

WhatsApp Coexistence Profile Sync Improvements – Improved WhatsApp Co-existence profile synchronization so profile updates save correctly and reflect on the customer side.

Enable Monitoring for Template Reporting Elasticsearch – Implemented monitoring to investigate Elasticsearch connection drops during high load and improve observability.

Scheduled Broadcast Estimated Cost Display – Updated scheduled broadcasts to show correct estimated cost in the Est. Cost column instead of showing 0.
Disable Create Broadcast and Add Credits Without Payment Method – Improved validation by disabling these actions when a payment method isn’t attached and by clearly indicating credit/payment/WhatsApp connection status.
Email Notifications for Broadcast Completion and Failure – Added system-generated email notifications for WhatsApp broadcast completion and failure with clearer guidance.

Session Timeout and Remote Logout Copy Improvements – Improved messaging for 24-hour timeout and remote logout to better explain cross-device/browser logout behavior.

Business App Version Requirement + Doc Link Update – Added WhatsApp Business App version requirement in the integration modal and updated the “Read Doc” link to the latest coexistence guide.

WABA Address Field Support – Added an Address field to WABA details with proper backend/API compatibility for business profile synchronization.

URL Active Validation Fix – Improved Raven URL validation to prevent incorrect active/inactive status during training ingestion.
File Downloading from Resources – Enabled access to files uploaded under Resources from the listing tab so users can view/download resources reliably.

Shopify Product Search Results Expansion – Increased Shopify product search results from ~5–10 items to up to 50 for better discovery.
Zid Order Creation Currency Display – Updated Zid order creation UI to show operating currency and ensure currency persists throughout the order flow.
App Store Reviews Edited Badge + Timestamp – Added an “Edited” badge and updated timestamps after edits for accurate review tracking.

Comma Separators for Numbers and Amounts – Added missing comma separators across number/amount displays to improve readability (e.g., 1,000,000).

New Salla Trigger Support (Product Review Added) – Added FE support for the Salla “Product Review Added” trigger to enable review-driven automation workflows.

Increase Agent Ticket Limit and Hold Limit – Increased limits from 50 to 100 in Ticket Configuration to support higher agent workload capacity.