Release Notes: 2025 Sprint 18

Period: August 24 – September 7, 2025

Fixed a bug where the top horizontal borders were not aligned with their corresponding lines.
Fixed a bug where the date filter did not work when filtering by the last 90 days in Template Analytics.
Fixed two bugs: the Number variable was not working on the Alice Labs team, and the Named variable was not working globally during Broadcast template sending.
Fixed a bug where clicking on the report view for Ongoing or Completed broadcasts caused the system to crash if the templates were Carousel type with header variables.
Fixed a bug where data counts appeared inconsistent between the Datalab dashboard and the exported file.
Fixed a bug where downloaded batch files from Datalab or List of Tickets included extra dates beyond the filtered range.
Fixed a bug where deleting an agent from the system did not remove their associated tools and data.

Implemented functionality to add the flow name inside WhatsApp template send stream data.
Updated chat assignment filters to exclude draft and deactivated AI agents; only active AI agents are now shown.
In Reports → Account Overview → WhatsApp Metrics, removed Service from the Approximate Charges pie chart for clearer cost representation.
Added an Action Status column in the Automation History table. Flow execution now shows failed if any executor fails, N/A if in progress, and success when completed. Failures such as insufficient credits are now logged clearly.
Added a typing indicator for AI agents in Livechat, showing when a response is being generated to ensure a consistent and responsive experience.
Updated Account Overview Pricing Export Data to align with WhatsApp’s new pricing model, ensuring accurate billing and consistent API data.
Updated labels in the Limits section — “MESSAGE LIMIT” is now “TEMPLATE SENDING LIMIT”. Tier labels have been refined to display as “100k per day”, “x per day” for other tiers, and “Unlimited” where applicable.
Added core ticket search functionality to the Inbox, including a new search bar with keyboard shortcuts (Ctrl+/ or Command+/). Users can filter tickets by keyword, customer name, or phone number, with full support for hover effects and empty states.
Renamed Custom Agents to AI Agents across the system.