Release Notes: 2025 Sprint 23

Period: November 3 — November 16, 2025

🐞 Bug Fixes

Reports | Revenue Metrics – Fixed a bug where the Revenue Metrics Top Source and Top Medium charts did not load data correctly for some date ranges.
Settings | Away Status – Fixed a bug where agents with “service status” enabled were automatically set to away even when actively logged in.
Settings | Agent Away Status – Fixed a bug where users with “Service Status” enabled were not correctly marked online after switching from away mode.
Automation | Condition Rule Execution – Fixed an issue where condition-based automation rules were not executing as intended under certain configurations.
Raven | Resource Parsing – Fixed a bug where Raven’s resource parser failed to extract content properly from certain structured pages.
Inbox | Ticket Redirection – Fixed an issue where tickets redirected between agents occasionally resulted in duplicate thread entries.
Broadcast | Customer Attribute Sync – Fixed a bug where customer attributes were not updating correctly after broadcast completion.
Billing | Incorrect Credit Display – Fixed an issue where remaining credits were displayed incorrectly after billing adjustments.
Livechat | Typing Indicator – Fixed a bug where typing indicators in Livechat did not show consistently across all browsers.
Automation | Timeout Handling – Fixed an issue where long-running automation tasks failed to report timeouts properly.
Raven | Test Chat Failure – Fixed a bug where Raven’s test chat occasionally failed to load agent responses after multiple rapid queries.

✨ Improvements & New Features

Raven | Training Interface Update – Updated the training interface by disabling the top two sections during URL and Q&A analysis to improve usability and reduce accidental edits.
Livechat | Dynamic Script Enhancement – Enhanced dynamic Livechat script capabilities to support conditional content rendering based on customer attributes.
Billing | Usage Insights – Added new usage metrics and visual summaries in Billing for clearer plan utilization tracking.
Raven | Knowledge Base Optimization – Improved resource indexing to handle multi-language documents more efficiently.
Template Analytics | CSV Export Improvements – Improved CSV export for WhatsApp Template Analytics to include more columns and cleaner formatting.
Automation | Rule Testing Mode – Introduced a dry-run testing mode allowing admins to validate automation logic before activation.
Tag Management | Bulk Update – Added the ability to bulk update and delete tags across multiple modules simultaneously.
Revenue Dashboard | Filters – Enhanced the Revenue Metrics dashboard with additional filters for channel, source, and campaign grouping.
Raven | Crawler Efficiency – Optimized Raven’s crawler to detect duplicate links and skip redundant processing, improving training speed.
Inbox | Attachment Preview – Added inline file previews for supported document types directly within Inbox.
Automation | Credit Precheck – Implemented automated credit availability checks before triggering high-cost workflows.
Email | CC/BCC Enhancements – Enabled dynamic CC/BCC management for team replies from shared inboxes.
Billing | Search and Sort Improvements – Added search and sorting capabilities in Billing → Credit History for easier navigation.